Commercial plans
Tiers that match operational maturity
Plans are priced per business workspace (not per chair). Additional locations and seats unlock as you grow; onboarding depth scales with tier.
Your customers are online. Why aren't you?
Starter
Foundational operations for single-location teams getting onto one system.
$89/mo
- checkCore calendar, services, and staff roles
- checkGuest profiles with notes and visit history
- checkStandard integrations + weekly email summaries
- checkEmail support (next business day)
Growth
Most popularAdds customer insight, campaigns, and deeper reporting for teams driving repeat revenue.
$199/mo
- checkEverything in Starter
- checkAutomations, segments, and campaign attribution
- checkRetention dashboards + CSV exports
- checkUp to 3 locations + priority chat support
Scale
Advanced reporting, multi-location governance, and enterprise onboarding for regional groups.
Customannual agreements
- checkEverything in Growth
- checkMulti-location rollups, approvals, and policy templates
- checkAdvanced BI pack + scheduled executive reporting
- checkDedicated CSM, phone support, and migration assistance
Feature matrix
See what unlocks at each tier. Limits exist to keep support quality high—talk to us when you outgrow them.
| Capability | Starter | Growth | Scale |
|---|---|---|---|
| Booking & calendar | Core calendar + online booking | + Waitlists, deposits, automated reminders | + Multi-location routing, SLAs, policy approvals |
| Customer memory / CRM | Profiles, notes, visit history | + Preferences, risk flags, richer timelines | + Cross-location guest history + governance |
| Automations | Email + SMS confirmations | + Journeys triggered by visit cadence | + API triggers + enterprise monitoring |
| Campaigns & promos | Single-send blasts | + Segments + performance reporting | + Multi-brand / multi-market orchestration |
| Integrations | Standard connectors | + POS + payments bundle assistance | + Custom integrations + vendor reviews |
| Reporting & exports | Weekly operational summaries | + Retention dashboards + CSV exports | + BI pack + exec-ready schedules |
| Staff seats | Up to 5 included | Up to 15 included | Unlimited (fair use) |
| Locations | 1 included | Up to 3 included | 5+ with enterprise controls |
| Support | Email (48h SLA) | Priority chat + faster SLAs | Dedicated CSM + phone |
| Onboarding | Guided self-serve + templates | Concierge onboarding session | White-glove rollout + migration support |
Commercial FAQs
Is pricing per location or per business?
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Core plans bill per business workspace. Additional locations are priced as add-ons so finance can forecast expansion without surprises.
What happens if I cancel?
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You can export guest, appointment, and financial summaries from the product during offboarding. Enterprise agreements include formal data handling and deletion timelines in the MSA.
Do you charge for onboarding?
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Starter includes self-serve templates. Growth adds a concierge session. Scale bundles migration support, training, and success checkpoints into the commercial agreement.
How do seats work?
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Seats map to staff who need logins—front desk, managers, and stylists with app access. Read-only executive viewers can be provisioned without consuming a seat on Scale.
Can we mix languages across locations?
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Yes. Service content, guest messaging, and staff UI defaults can be localized per store while HQ reporting stays consolidated.
Who do we contact for enterprise security reviews?
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Email hello@metryai.com with your requirements. We provide security packets, subprocessors, and DPA templates under NDA for Scale customers.