Support

Frequently asked questions

Straight answers about Sojo, data handling, and billing—without marketing fluff.

How does Sojo protect my business data?expand_more

Data is encrypted in transit and at rest. Role-based access, audit trails, and least-privilege defaults are standard. Enterprise customers can review our security packet and DPA under NDA.

Can staff work in different languages?expand_more

Yes. Operator UI, guest messaging templates, and service descriptions can be localized per location while leadership dashboards stay consolidated.

How long does migration from a legacy POS take?expand_more

Most single-location migrations land in under a week when CSV exports are available. Multi-location rollouts are scoped with Sojo onboarding during Scale agreements.

Does Sojo replace my accounting system?expand_more

Sojo focuses on bookings, guest intelligence, and operational reporting. We export finance-friendly summaries and integrate with payments tools; ERP replacement is not required.

What markets does Sojo actively support?expand_more

We ship localized onboarding kits for Taiwan, Japan, Korea, Thailand, and English-first Asia expansion. Additional markets are evaluated with enterprise partners.

How do I talk to sales about multi-location pricing?expand_more

Email hello@metryai.com with store count, countries, and compliance needs. We respond with a tier recommendation and deployment timeline within two business days.

Still deciding? Talk with our team.

Email Sojo